Program Information
Counsellors meet with families to create a safe, compassionate, and dignified working relationship to help family members:
- Clarify needs
- Connect with their strengths and wisdom
- Increase self-awareness
- Share and identify helpful perspectives, skills, and actions
- Access further supports
Generally, families are supported in strengthening family relationships and increasing healthy communication patterns while exploring possibilities for addressing any issues presented. Counsellors employ various strategies in working with families: Family Systems Theory is a key method utilized.
Who is Eligible?
Families with children under the age of 19 and who don't have access to other benefits, such as Employee Assistance Benefits (EAP/EFAP), are eligible. Counselling is available for individuals, families, and couples.
The nature of the program is not designed to meet the unique needs of children under 12 years of age. Referral & resource information can be provided if seeking counselling for young children.
How to Refer:
Families can be referred by a Social Worker or families can self-refer by calling 250-376-3660 and requesting to be placed on the wait list for In-Office Counselling.
Please Note: Wait time for service can range from 4-6 weeks.
Click on the picture above to read the In Office Counselling 2020 Program Impact Statement.
Service Update:
The ICS In-Office Counselling Program is offering services in person in our 765 Tranquille Road office, over Microsoft Teams, and through telephone sessions.
Please do not come to the office if you have any Covid-like symptoms (if your counsellor has any symptoms they will not go into the office either) or any other sign of illness. You will be asked about any Covid concerns/symptoms prior to your session/when you arrive at the office.
There is hand sanitizer just inside the door.
We are leaving it up to you if you want to wear a mask for your session or not.
We sanitize highly touched surfaces frequently.
Thank you for your patience as we all work together to keep everyone as safe as possible.